This Privacy Policy applies to Qcwix Tech ("Qcwix", "we", "us", or "our") and to information collected through our website, contact and consultation channels, technology and business services, Qcwix Academy courses, mentorship, summer programmes, payment pages, and client or staff portals (together, the "Services").

Depending on how you use the Services, we may collect:

• Contact details: name, email address, phone number, company, and the contents of your enquiry.
• Project and business information: information you provide about your organisation, goals, website, brand, or the service you want us to deliver.
• Learning and programme information: learner name, age or experience level, course or programme selected, and parent or guardian details where a learner is a minor.
• Account information: login credentials and account activity for authorised portal users. Passwords are stored in protected form and are not available to us in plain text.
• Payment information: payment status, reference, amount, and transaction metadata. Card and bank details are processed by our payment provider and are not stored by Qcwix.
• Technical information: IP address, browser, device, pages visited, and basic usage or security logs when you access our website or portals.

We use information to:

• respond to enquiries and provide consultations or quotations;
• deliver, personalise, and support our Services;
• enrol learners, communicate programme details, and provide mentorship;
• process payments, confirm registrations, and prevent fraud;
• create and administer authorised accounts and portals;
• maintain security, troubleshoot issues, and improve our Services;
• send service updates and, where permitted, relevant marketing communications; and
• meet legal, regulatory, accounting, and dispute-resolution obligations.

Where applicable, we process information because it is necessary to perform a contract with you, to take steps at your request before entering a contract, to comply with a legal obligation, to protect our legitimate interests, or because you have given consent. You may withdraw consent for consent-based processing at any time, although this will not affect processing that happened before withdrawal.

We do not sell or rent personal information. We share information only when needed to operate the Services, including with:

• service providers that support hosting, databases, communications, security, or analytics;
• payment providers, including Paystack, to process and verify transactions;
• our instructors, mentors, contractors, or project team members who need it to provide the requested Service;
• professional advisers, insurers, or authorities where required by law; and
• a buyer or successor if Qcwix is involved in a merger, acquisition, or business transfer.

Our providers may process information in countries other than the country where you live. We expect them to protect information and process it only for agreed purposes.

Some Qcwix Academy and summer programme Services are designed for young people. Where a learner is under 18, a parent or legal guardian should provide registration information and consent where required. We do not knowingly use a child's information for unrelated marketing. A parent or guardian can contact us to review, correct, or request deletion of the learner's information.

We may use essential cookies or similar technologies to keep the site, forms, sessions, and portals secure and functional. Where we introduce optional analytics or marketing cookies, we will provide any notices or choices required by applicable law. You can also control cookies from your browser settings, although disabling essential cookies may affect some features.

We use reasonable technical and organisational safeguards such as access controls, protected credentials, secure connections, and trusted service providers. No online service is completely secure, so we cannot guarantee absolute security. Please do not send passwords, card details, or other sensitive information through an ordinary contact message.

We keep information only for as long as it is reasonably necessary for the purpose it was collected, including to provide the Services, maintain business and payment records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods may vary by the type of information and the nature of our relationship with you.

Subject to applicable law, you may ask us to access, correct, update, delete, or provide a copy of your personal information. You may also object to or ask us to restrict certain processing, and opt out of marketing messages at any time by using the unsubscribe option or contacting us.

To protect your account and other people's information, we may need to verify your identity before completing a request. We will respond within the period required by applicable law.

Our website may link to third-party websites, social platforms, course tools, or payment services. Their privacy practices are governed by their own policies, not this one. Please review those policies before submitting information to them.

We may update this policy when our Services, technology, or legal obligations change. The revised version will be posted on this page with a new "Last updated" date. If a change is material, we may also notify you through an appropriate channel.